The end of an incredibly challenging year is almost here. And what an experience 2020 has been. It was the year of shifting everything at home – work, school, health and fitness, family time and downtime. We grocery shopped online, we bought supportive gifts for family and friends online, we sought greater entertainment online. And the term ‘social distancing’ became one of the most universally understood phrases around the globe.
For the telecommunications industry, we’ve seen some major trends emerge from this fast-tracked reliance on digital media. Here’s our snapshot on what to expect in 2021.
We’re so ready for 5G
The trend for 5G in 2020 will continue to spread into 2021. With the benefits of increased speed for data, enhanced resolution for videos, and the ability to connect to multiple devices, 5G is going to continue to evolve as more and more of the world jumps onto 5G networks and communities.
Smart cities are spreading
The Internet of Things (IoT) is a network of connected devices that communicate to one another, but can be monitored remotely. The result of this way of living and working means Smart Cities are on the rise. Smart Cities have a network of connected devices communicating to one another, but also add another connection level – residents. Through an app, residents can tap into a community’s parking availability, or even find out the latest rules for mask wearing in local parks. It’s seamless living reimagined on a global scale.
Artificial Intelligence is multiplying
Such was our year of virtual living, that it led to many fast-tracked advancements in Artificial Intelligence (AI). AI will continue to pick up pace in 2021 with the support of 5G capabilities behind it. The growth has been in multiple areas, but the largest by far for this year was seen in customer service. By using chatbots or virtual assistants, companies can now automate customer service calls and messages. In 2021, it is anticipated that these AI communications will foster increased collaboration between businesses, governments, organisations and community members. Particularly against the backdrop of IoT and Smart Cities.
It’s going to be a very exciting 2021 and beyond.